Shipping and delivery FAQ

Hello, Postie, are you there?

Same Day Dispatch

The courier ships out at 6pm sharp every business day, get your orders in before 12pm to secure Same day Shipping*

*(Excludes weekends, public holidays and times of high-demand. During busy periods it may take up to 48 hours for our warehouse squad to prepare your order and send it off to you.)

Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible, if you experience delivery delays please note, we will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible.

All regular and express parcels are sent as Authority to Leave parcels so that no signature is required. If you wish to give the courier specific instructions, please do so in the space provided at the check out. These instructions will be carried out at the couriers discretion.

Australian Shipping pricing provided by Yes hair for Retail customers as follows:

STANDARD SHIPPING

$4.83 for non bulky items like the *curly hair sleep cozy*

$9.82 for all other orders under $150

FREE SHIPPING

Free Standard tracked Shipping! For orders over $150 within Australia.

EXPRESS SHIPPING

$15 for orders under $150.00

$22.85 for orders between $150 - $340.00

 

International Shipping

Want to get your hands on Yes Hair in the rest of the world?

We provide flat rates per Country at checkout. 

Below is an estimate for international shipping.

Country    Shipping Rate    If Spend Over $150
NZ                 $25.00                    $15.00
US & CA        $63.00                    $43.00
EU                 $68.00                    $48.00
UK & Ireland  $68.00                    $48.00
Asia               $58.00                    $38.00
Rest of World $82.00                    $62.00

International Order

We use Australia Post shipping for international orders which provides tracking and signature on delivery.

How Long Will It Take?

Australian Domestic

Typically 1-3 business days for Metro areas and up to 5 business days for Regional and Rural areas.

New Zealand

Typically 7-12 business days. 

All other international customers

Typically 6-14 business days although international orders may take up to four weeks or more.

 For up-to-date estimates on delivery times, check the Australia Post website here.

Track Your Order

Click below for full tracking details:

https://auspost.com.au/mypost/track/#/search 

Track Your Order

Just pop in the tracking number from your shipping confirmation email.

*All postage and handling prices above are AUD unless otherwise stated