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Frequently Asked Questions

Years of deep curl convos with clients, chats in the back with the team, and being generally all over it in terms of curls, the same questions do frequently pop up. We think we’ve worked out some answers.

Your curls and your natural oils are best friends. Hair gets frizzy and upset without its natural oils around. So, they need time together (no less than two days for a real connection). Curls after the gym or a swim may need a wash, but the priority is keeping your hair happy and connected with its natural oil friend.

Frizz screams of thirsty hair. Focus on the hydration step on your next wash day (like grabbing your drink mid-workout). Then, add deep conditioning for further tlc. Getting defined curls is also about how you use your products. Always move your product from your roots all the way to your ends. Then, once your curls are set and dry, don’t play with them or you’ll lose your clumps (and won’t get a biscuit!) Go to the Yes Curl Coach for further how-to’s.

It’s all about when, where, and what. When dry brushing, you’ll get fluffy, frizzy hair that is untameable. I know you’re not after the finger-in-power-socket look, so don’t do that. In the shower, at the hydration and conditioning step, we swear by a brush to help distribute the product through and into your curls. What you don’t want is hard-bristled brushes anywhere near your curls. Your hair is elastic but dragged on, it will only stretch so far before it breaks. Use the Yes Hair Brush that moves with your curls, slow dance style.

Having consulted with thousands of curlies, no two heads of curls are the same, but I recommend every 2-4 weeks. Weigh up your hair history and its damage/colour/keratin etc. and how often you wash it. You’ll know when your hair is getting thirsty, so add a treatment in-between if needed. Our Drench and Quench Moisture Mask is your gal for this.

Yes! Right now, the core of your hair is dry and neglected. Go in deep with your hydration and repair team and get those curls back up and bouncing. Then nurture the relationship; the more you “do curls” (scrunching up when styling), with each wash more and more curls will return, running into your arms.

Tighter curls grow in a full circle before continuing downwards. You could say they take the long way to destination Length. Be patient it will happen, all curls and waves grow length. Take a picture to compare your curls from last season and see growth sped up nature show style.

OSFA Gift Cards really are the best gift you can give! Why? We are a ONE SIZE FITS ALL brand! It doesn’t matter how curly/wavy/frizzy your hair is, If there is hair on your head, a gift-to-go will be more useful than a wedge of lime in a G and T! (maybe it’s a tie actually)

Where can you use it? You can’t use it at Aldi, or at Bunnings, but you can shop anytime night or day online at yeshair.com.au/shop

What will my lucky friend see? When you finish your shopping trip of a lifetime, you will be sent your gift-to-go OSFA voucher. Then you can forward it on to your special someone to make their day magic!

How long till I receive it? Quicker than you can say ‘Bob’s your uncle.’ you will hear your email DING and voila! INSTANT!

Can you get a refund on a Gift-to-Go voucher? Sadly the answer here is no! But if for some strange reason you have an issues with products purchased with your voucher, please read through our Returns and Refunds policy to help you in that!

What is the expiry date on a Gift-to-Go voucher? You have a whole 3 laps of the sun (36 months from date of purchase) to use up what’s in your cupboard and then remember you have that voucher you forgot to use!

How do I redeem my Gift-to-Go voucher? When you have filled your shopping cart like usual, you then can choose to pay with your voucher, or credit card or both if you’ve stocked the cart full! You don’t have to have the exact amount of your cart total on your gift card!

All the standard payment options you would expect on an modern online eCommerce store: Credit Card, PayPal and AfterPay.

The Yes Hair Au Returns And Refunds Policy

If for any reason you are not completely satisfied with your purchase we will find this hard to believe and will shower you in many ways to help change your mind.

Actually, woops, the legal guys said that we can’t do that. Instead, we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at orders@yeshair.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues.

We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Yes Hair Australia Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

To organise a return, please shoot an email to our customer service squad via orders@yeshair.com.au

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